Effective date: March 1^st, 20261.

1. Where and who ships
Shipping options and destinations appear at checkout. The product page or checkout identifies whether TWC, a seller, or another fulfillment provider ships each item. An order containing multiple sellers or products may arrive in separate packages.

2. Charges and timing
Shipping charges, available services, and any free-shipping promotion appear before payment. An estimated delivery date is an estimate, subject to inventory, carrier performance, weather, and customs. We will communicate a material delay and offer the choices required by applicable law.

3. Address changes and tracking
Check your address before submitting an order. Contact support@wellcollective.com promptly if it needs correction. An address may not be changeable once an order enters processing. We will provide tracking when available.

4. Problems with delivery
If an item arrives damaged, incorrect, or incomplete, contact support@wellcollective.com within 14 days of delivery, when possible, with the order number and photos if available. We will investigate and provide the remedy required by law or the applicable seller’s disclosed policy. A carrier’s “delivered” scan does not automatically resolve a customer’s report that a package is missing.

5. International orders and backorders
We will identify backordered products and offer any notice, cancellation, or refund options required by law.