Effective date: March 1
st 2026
Privacy contact: support@wellcollective.com
1. Information we collect
Depending on how you use TWC, we collect:
Account and contact information: name, email, telephone number, shipping address, login details, and membership status.
Transaction information: products, subscriptions, amounts, payment method, refunds, rewards, and customer-service history. Payment processors may collect full card details directly; TWC should describe only the payment data it actually receives.
Wellness activity you choose to submit: action logs, reflections, goals, or participation records used for community features and rewards. Avoid submitting sensitive medical details unless a specific feature explains why they are needed.
Wallet and blockchain information: wallet address, transaction identifiers, and publicly visible on-chain activity connected to your account. Public blockchain records generally cannot be deleted by TWC.
Device and usage information: IP address, device identifiers, pages viewed, cookies, and similar technology, depending on the tools actually deployed.
Communications and content: support requests, reviews, survey responses, and event participation.We receive information directly from you, from your use of our services, and, where applicable, from sellers, fulfillment providers, payment processors, and referral partners.
2. How we use information
We use information to create and secure accounts; process orders and subscriptions; deliver products; calculate, issue, redeem, and reverse rewards; respond to requests; detect fraud; improve services; send service messages; send marketing where permitted; and meet legal and recordkeeping obligations. We use wellness action data to verify participation and administer the feature you chose to use.
3. When we disclose information
We disclose information as needed to payment and technology providers, shipping providers, marketplace sellers involved in your purchase, professional advisers, and authorities when legally required. A seller receives the information needed to fulfill its order and address service requests. We may disclose information in a business transaction, subject to applicable law.Some wallet information becomes visible on a public blockchain when a transaction is made. TWC cannot control subsequent viewing or independent analysis of public chain data.
4. Your choices and rights
You may update account details, change marketing preferences, and request access to, correction of, or deletion of information by contacting support@wellcollective.com. We will assess requests under applicable law, including exceptions for transactions, security, and required records. If applicable law provides additional rights, such as portability, opting out of certain data uses, or appealing a decision, we will provide a way to exercise them. On-chain records cannot generally be edited or deleted.
5. Cookies, retention, and security
We keep information for as long as reasonably needed for the stated purposes, account operation, tax and accounting records, dispute resolution, and legal obligations. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.
6. Children and international users
TWC accounts are intended for adults. If we learn we collected a child’s information contrary to applicable law, contact us so we can address it.
7. Contact and updates
Questions or rights requests:
support@wellcollective.com . We will post revisions with a new effective date and give additional notice where required.
