Return & Refund PolicyEffective date: March 1 2026
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Return contact: support@wellcollective.com

‍1. Eligibility
‍For products sold by TWC, you may request a return within 30 days after delivery for an eligible physical product that is unopened, unused, and in its original packaging. TWC will provide a return authorization and instructions. Do not send a product back before receiving instructions.A third-party seller’s return terms apply when that seller is identified before checkout. Those terms will be accessible from the listing or order record. Nothing in a seller policy limits rights you have under applicable law.

‍2. Exceptions
‍The listing and checkout must clearly identify any product that cannot be returned because of its nature, such as a personalized item or a digital product already delivered, to the extent the law allows. 

‍3. Damaged or incorrect products
‍Contact us within 14 days after delivery when possible if a product is damaged, defective, or incorrect. Include the order number and photos if available. We will arrange an appropriate replacement, repair, or refund. This notification request does not remove statutory rights.

‍4. Return shipping and refunds
‍For an ordinary change-of-mind return, the customer pays return shipping unless the listing or promotion states otherwise. TWC or the responsible seller pays reasonable return shipping for an incorrect, damaged, or defective item when required by law. Once an authorized return is received and reviewed, we aim to initiate an approved refund within 10 business days; the payment provider may take additional time to post it. Original shipping charges are refunded where required by law or expressly promised.Refunds generally use the original payment method where feasible. For a stablecoin or CRT transaction, the approved refund is made in the same asset and amount. Digital Products and Collective License Passes Digital products may include Collective License Passes (CLPs), downloadable materials, courses, licensed content, and other products identified as digital at checkout. Digital product sales are final once the product is delivered or customer grants access to it. At that point, the buyer has received access to the associated content, intellectual property, license rights, or digital benefits, so TWC does not accept change-of-mind returns or provide change-of-mind refunds. For a CLP, delivery occurs when the CLP or its associated rights are made available in the purchaser’s account or designated wallet, as described in the applicable CLP Purchase Agreement. Any CRT allocation subject to action based distribution remains governed by that agreement; distribution does not delay delivery of the CLP itself. If TWC fails to deliver the purchased product or provide the promised access, contact support@wellcollective.com . TWC will investigate and provide access, a replacement, or a refund as appropriate. This policy does not limit any cancellation, refund, or other remedy required by applicable law.

‍5. Rewards tied to a refunded order
‍When an order is canceled, returned, refunded, disputed, or charged back, TWC may reverse the CRT-back, coupons, credits, commissions, points, or other benefits attributable to that order. If a reward has already been used or transferred, TWC may adjust a remaining account balance or seek another lawful resolution under the applicable program terms. We will not claim an unrestricted right to take assets from a self-custody wallet.